The future of government services has arrived in Abu Dhabi with TAMM, an AI-powered platform streamlining access to over 950 government services for 2.5 million residents, citizens, and businesses. With a robust 10 million transactions processed in the past year alone, TAMM is redefining how citizens interact with their government—reducing bureaucracy, improving accessibility, and eliminating the need for physical visits to government offices.
The word “tamm” In Arabic means “consider it done”. Hammad Abdulla Suleiman Alhammadi, the executive director of the Customer Care and Happiness Sector at TAMM.explains “It’s an obligation, when you tell someone in Arabic that you need something, ‘tamm’ means you’re going to get it done no matter what. This is the essence of TAMM.”
What is TAMM 3.0?
TAMM 3.0 is the latest iteration of Abu Dhabi’s unified digital government services platform, managed by the Department of Government Enablement (DGE). Building on the foundation of TAMM 2.0, this upgrade integrates cutting-edge artificial intelligence to streamline interactions for citizens, residents, businesses, and visitors. Launched in October 2024, TAMM 3.0 aligns with the UAE’s National AI Strategy 2031 and Abu Dhabi’s vision of an AI-native government, delivering a seamless, personalized, and proactive service experience.
Key Functionalities of TAMM 3.0
TAMM 3.0 is packed with innovative features designed to make government services more accessible and user-friendly. Here’s a breakdown of its standout functionalities:
- AI-Powered Assistant: At the heart of TAMM 3.0 is its AI Assistant, capable of real-time, contextual responses in both Arabic and English. Users can interact via voice commands or chat, asking questions or completing tasks. The assistant analyzes user behavior and preferences to tailor recommendations, making every interaction intuitive and efficient.
- Unified Service Hub: With over 800 services from more than 30 government entities integrated into one platform, TAMM 3.0 eliminates the need to navigate multiple portals. From Emirates ID renewals to healthcare bookings, it’s a true one-stop shop. Among its standout functionalities are:
- Vehicle Registration: The app streamlines the car registration process by automatically recommending compatible insurance policies and synchronizing them with registration requirements. The only remaining in-person step is the vehicle inspection itself.
- Visa & Immigration Services: Users can renew visas, manage immigration documents, and resolve travel-related issues in real time via the platform. Real-time photo compliance for ID renewals (in partnership with ICP) simplify traditionally time-consuming processes
- Enhanced Payment Services: Whether it’s paying traffic fines or utility bills, TAMM consolidates financial obligations into a single digital interface payments via Abu Dhabi Pay.
- Community Issue Reporting: A unique feature lets users report local problems—like potholes, broken traffic lights or waste—by snapping a photo. The AI identifies the issue and location, routes it to the appropriate authority, and provides resolution updates, fostering a responsive government-citizen relationship.
- TAMM Care Enhancements: The platform’s customer support system, TAMM Care, now offers responsive and proactive assistance. Live support includes video and audio channels with screen-sharing capabilities, allowing agents to assist users remotely. Proactive monitoring ensures potential issues are addressed before they escalate.
- TAMM Nexus: This AI-driven tool revolutionizes the service development lifecycle, accelerating the ideation-to-delivery process by 70-80% in speed, accuracy, and quality, ensuring new services roll out faster.
Efficiency Gains: The Numbers Tell the Story
TAMM 3.0 isn’t just about flashy features—it delivers measurable efficiency gains that transform how Abu Dhabi residents interact with their government. Here’s what the latest data, fresh from early 2025, reveals:
- User Base: TAMM 3.0 serves approximately 2.5 million daily users, catering to citizens, residents, and businesses alike. In the past year, it processed over 10 million transactions, showcasing its scale and reliability.
- Time Savings: Routine tasks, like car registration renewals, now take as little as one minute, a stark contrast to the multi-day processes of the past. The platform saves an estimated 100,000 work hours monthly for users and government staff combined.
- Environmental Impact: By digitizing services, TAMM 3.0 has reduced carbon emissions by 55,000 tonnes annually, equivalent to saving millions of sheets of paper and thousands of car trips.
- Service Delivery Speed: TAMM Nexus’s AI-powered development process has slashed service rollout times by 70-80%, enabling rapid responses to community needs.
A Vision for the Future
TAMM 3.0 isn’t just a tool; it’s a testament to Abu Dhabi’s ambition to lead in digital governance. By harnessing AI to anticipate user needs, streamline processes, and reduce environmental footprints, the platform sets a global benchmark. As Dr. Mohamed Al Askar, Director General of the TAMM Program, noted, “TAMM 3.0 is a transformative approach for the government… creating a future-ready system that adapts to the needs of our community.” The Abu Dhabi Government Digital Strategy 2025-2027, which TAMM 3.0 supports, aims for 100% AI integration in public services by 2027 with a $3.54 billion investment.
For Abu Dhabi’s 2.5 million daily users, TAMM 3.0 means less time in lines, fewer trips to government offices, and more control over their interactions. Whether you’re renewing a visa, reporting a pothole, or launching a new service as a government entity, TAMM 3.0 delivers efficiency with a personal touch.
More information about the technical solution is available at the Microsoft website.
