Why SharePoint combined with One Microsoft 365 Copilot License Unlocks a World of AI Opportunities
💡 TL;DR: One Microsoft 365 Copilot license isn’t just a checkbox—it’s the key to unlocking the full potential of AI […]
Virgin Money UK: Transforming Customer Experience with Redi, the AI Virtual Assistant
🧠TL;DR: Virgin Money UK is reshaping banking with Redi, its AI-powered virtual assistant built on Microsoft Copilot Studio. With
Virgin Money UK: Transforming Customer Experience with Redi, the AI Virtual Assistant Read Post »
Why Your AI Pilots Aren’t Scaling — And What to Do About It
🧠TL;DR: Most AI pilots fail to scale—not because the tech doesn’t work, but because the foundation isn’t ready. Misaligned
Why Your AI Pilots Aren’t Scaling — And What to Do About It Read Post »
The 2025 Intercom Customer Service Transformation Report: A Paradigm Shift Powered by AI
🧠TL;DR: Intercom’s 2025 report confirms it: AI-first customer service isn’t a trend—it’s the new normal. With 79% of businesses
Prosci Research: Why Gen AI ROI Depends on People, Not Just Tech
🧠TL;DR: Generative AI won’t deliver ROI unless your people are ready to adopt it. Prosci research shows success depends
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Rewiring for Value: Key Insights from McKinsey’s State of AI Report from March 2025
The age of experimentation with generative AI (gen AI) is quickly giving way to a more intentional, transformative phase. McKinsey’s
Rewiring for Value: Key Insights from McKinsey’s State of AI Report from March 2025 Read Post »
